Change a phone number on a company and it changes on the engineer's job sheet, on next month's invoice and in the audit log. Other software calls that an integration. Here it is the same row of data being read by another screen.
Built and run by a working MSP
Quotes, tickets, time, invoices and payments on one customer record. Nothing is retyped and nothing is synced, because it was never separate.
Queues, statuses you name and give behaviour to, saved replies for the questions you answer every week, and an SLA clock that stops while you wait on the customer rather than punishing you for it.
The week on a drag-and-drop board. The engineer gets the address, the history and the form to fill in, signs the work off on site, and it comes back ready to invoice.
Contacts, companies and deals on the same record as everything else. A proposal goes out, comes back signed in the browser, and files itself against the customer.
Contracts and retainers that warn you before the hours run out, one-off and recurring invoices, card and bank payment through Stripe, and margin reporting from costs that were logged as the work happened.
Customers raise tickets, approve quotes and pay invoices on your own domain. Credentials live against the customer they belong to, not in a spreadsheet.
One date range across the helpdesk, jobs and billing. Click a figure and you are reading the records that produced it, because there is only one place it could have come from.
The platform is a priced product: seats, per user, per month. A few of its capabilities work differently. Email sends and Microsoft 365 backup are metered by use and priced at cost; the compliance engine is not metered yet. What the storage and delivery cost us is what they cost you.
At cost is the price of a metered capability, not what your customers pay for the service around it. The backup you monitor and restore from, the Cyber Essentials you run for a client every year, the event site they need for six weeks: each is a service an MSP sells. You price the service yourself and invoice it from the same platform as everything else.
Public sites that read the platform's own data. Stand one up for a client's event and charge for it.
Run your customers on the platform itself, each in their own workspace.
Time logged on site becomes a cost on the job. The cost lands on the invoice. The invoice feeds the margin report. By the time you bill, the work of billing has already been done by the people who did the job.
Concorbit talks to Autotask while you migrate, so tickets keep flowing on both sides until you switch the old system off. Run one queue here for a fortnight and see how it goes.
Electricians, plumbers, HVAC, fire and security, gas. Mobile seats for the people who never open a laptop.
Tickets, time, contracts and billing on one record, replacing Autotask, Halo or ConnectWise at your own pace.
Consultancies, agencies and professional services. Quote, sign, deliver, invoice, get paid, all on the customer.
From £19 per user for the CRM half, £39 with the helpdesk and dispatch, £12 for a mobile seat. No setup fee and no contract.
Early access is invite-only. Drop your email and we'll be in touch when the next intake opens.
One email when we're ready for you, then quiet.